WINSTRA 

AVIATION| HOSPITALITY | HEALTH CARE

WORLD'S GROWING CAREERS IN ONE SINGLE COURSE 

WINSTRA institute of career and management studies proudly introduce world's fastest growing careers in one single course, you can successfully enter into the world of different professional jobs. This integrated course scientifically designed to transform students for a high profile flourishing career in various leading corporate sectors.

ABOUT THE COURSE 

Duration of the course : 18 Months / Mon - Fri  / 8:30 AM to 4:30 PM 

Certification                 : BSS, (Bharat Sevak Samaj) National Development agency.

Mentors                       : Certified professionals who are well-versed with the latest industry trends 

                                      and practices, post doctoral in management and distinguish corporate 

                                      professors.

Placement                    : Excellent placement assistance, Foreign collaborations, MOU'S with 

                                       leading corporates 

Minimum Eligibility    : Plus Two

IMPLEMENTATION PLAN

• Comprehensive Learning
• Mock Trail
• Placement Training

CORE AREAS

• Airhostess Training
• Airport Passenger Service
• Airport Ramp Service
• Travel Management
• Hospitality Management
• Health Management
• Functional Business English

ADDITIONAL BENEFITS

• Personal Grooming & Fitness
• World Class Image Coaching
• Customer Realtionship Management
• Employability, Enhancement % Excellence Programme
• Interview Management
• Quality Assurance 7 Quality Control Management
• Computer Application & Fundamental

ATTRIBUTES

• Intellectual Competence
• Personal Skills
• Interpersonal Skills
• Society Skills

AIRHOSTESS TRAINING

The cabin crew is responsible for the safety and comfort of passengers during their flight. Working as a cabin crew is an exciting and challenging experience. This job requires a high degree of responsibility and specialization in customer service.

Syllabus

• Introduction to airline industry
• Cabin crew as a profession
• Characteristic of an aircraft
• Inflight procedures, crew members co-ordination & communication
• Managing passenger interaction
• Pre-flight checking procedure
• Aviation security
• Introduction to airline catering and hospitality services
• Customer service
• Cabin crew healthy living / lifestyles
• Introduction and awareness of first aid, fire fighting & emergency procedures
• Awareness of dangerous goods regulations
• Grooming and ethical standards of cabin crew

AIRPORT PASSENGER SERVICE MANAGEMENT

Airlines have people working round the clock performing passenger service at an airport. Learn what it takes to work at one of the airline industry's most visible airport positioning and obtain the skills you need provide assistance and related passenger services at the check - in, gate and concourse of the airport.

Syllabus

• Introduction to airport and airline ground operation
• computer reservations (CRS) and departure control systems (DCS) functions.
• Check-in procedures for passengers and their baggage
• Conditions of carriage, boarding procedures and close-out messaging
• Conditions of carrying of baggage and passenger boarding procedures and special handling
• ETD checking procedure awareness and LAG's checking.
• Dangerous goods regulations awareness for passenger service agent
• Managing passenger interaction 
• Aviation security procedures for for passenger and baggage transport
• Enhanced passenger facilitation

AIRPORT RAMP SERVICE MANAGEMENT

Ground handling services include all the services of an aircraft needs during the period it remains on the ground. Ramp handling services ensure efficient turnaround of an aircraft so that flights stay on schedule. This course offers an introduction to ramp services as well as the ground handling standards and safety requirements you need to know to work safely on the ramp.

Syllabus

• Introduction to airside environment and airport ramp service
• How an airport works
• Aircraft ground handling, loading and unloading
• Airside safety and security
• Aircraft characteristics and turnaround plan
• Cleaning, catering, security check and other works in the airside and aircraft
• Ramp equipments and ramp safety equipments
• Standard operating procedures
• Baggage handling systems and working procedures in baggage makeup area
• Ground handling services and speed limits in the ramp
• Cargo handling 

TRAVEL MANAGEMENT

The travel industry sees the role of the travel professional as a more sales and consultancy - oriented one, providing high product knowledge, accuracy,excellent customer service skills, and creativity or out - of - the box thinking. Travel industry analysts and experts believe that these new roles provide new opportunities. This training programme reflects these changes and opportunities and will assist you in preparing yourself for a successful career as an international travel professional in a dynamic and exciting industry

• Domestic / International tour operation
• Reservation & Airline Ticketing
• Travel Documents's Preparation
• Call Centre Operations

Syllabus

• Travel agent & Skill Development
• Airline reservation agent
• Tour operators
• Call Center agent's Functions
• Introduction of travel itineraries and plans
• Awareness and check list preparation of passport, visa, airline ticket, health certificate and travel insurance
• Reservation procedure of hotels, car rentals and cruises
• Classification of hotels and knowledge of the facilities provided in an itinerary
• Awareness of domestic and and international tourist spots
• Marketing strategy and customer service
• Arline abbreviation for special and normal services
• Working environment for travel professionals
• Air transport products and services
• Airfares and airline ticketing 
• Managing customer interactions

HOSPITALITY MANAGEMENT

• Front office & Guest Relation
• F & B
• House Keeping 

Hospital management is the study of hospitality industry, Hotel management, hotel & tourism management and hotel administration. It includes various sectors such as hotels, restaurants, casinos, resorts, tour agencies, airlines and lately medical tourism also.

Syllabus

• Hotel front office operation and management
• Role of hotel industry in the in the promotion of tourism.
• Hospitality marketing.
• Banqueting and catering management.
• HRM in travel and tourism industry.
• Strategies for the future of travel and tourism.
• Developing professionalism in hospitality.
• Hospitality reception and reception and front office procedures and systems.
• Office administration.
• Housekeeping management in hotels.
• Hotel waste management and monitoring.
• F & B Service Management.

HEALTH CARE MANAGEMENT

The concept and definition of a modern hospital changes proportionately with the quality amenities provided in this field, related to management and administration of public health systems, health care and hospital networks. Aim of the course is to produce high quality professionals managers with an analytical, managerial and humanistic skills to take up leadership positions in the health care system in India and abroad. The course is designed in such a way that the products will be able to address effectively the issues of quality, availability, accessibility, comprehensiveness, cost reduction and productivity in health care system

• Hospital Administration
• Public Relations officer
• Quality Controller
• Non - Clinical supervisor
• CSSD Record Maintenance
• Patient Relationship Officer

Syllabus

• Introduction to health care systems
• Hospital and its importance
• Hospital and management
• Hospitality, reception, front office procedures and systems
• Biomedical waste management and its monitoring
• Housekeeping management
• Material and equipment management
• Hospital support service
• Planning and staffing
• Administrative services
• Functions of hospital organization

FUNCTIONAL BUSINESS ENGLISH

English language is the window to the world. Knowledge of English makes a man smart and confident. It boosts his morale

Syllabus

• Business grammar
• Correct usage of words and phrases
• Business presentation skills
• Business Writing / company correspondence
• Guidelines for effective e-mail
• English telephone etiquettes
• Communicative English in western way
• Airline English

IIM ATTRIBUTES

The IIM attributes of WINSTRA Institute of Career and Management Studies are focused on 'Holistic development' or  'Whole person growth'. The holistic development of a winstrate is attained through academic excellence, professional competence, personal. Inter-personal and societal skills. Every students of WINSTRA Institute of Career and Management Studies is desired to possess the following attributes:

INTELLECTUAL COMPETENCE

• Academic brilliance
• Professional competence
• Information - digital literacy
• Goal perception
• Creativity

PERSONAL SKILLS

• Character formation
• Value consciousness and Moral integrity
• Spiritual development
• Communication skills and linguistic ability
• Physical development
• Emotional poise
• Self-knowledge, self-esteem, self-confidence
• Courage and conviction

INTERPERSONAL SKILLS

• Team work
• Leadership
• Empathy and sensitivity

SOCIETAL SKILLS

• Responsibilities to environment
• Awareness of cultural heritage
• Commitment to society
• Knowledge of Indian constitution
• Futuristic vision

The Winstra actualizes the IIM attributes through holistic education and courses, learning modules embedded in the curricula and extra curricula activities woven around student life of all educational programmes. Its effectiveness is evaluated through quarterly assessment of holistic education courses. Its is also evaluated through students participation in various activities of the institute association like student council, center for social action, students welfare ministry, peer education and intra-institution programme.